IN COMPLIANCE WITH THE GDPR 2018
EN – 01/04/2025
This privacy policy defines and informs you of the manner in which Total Energies Special Fluids uses and protects the information that you may transmit to us, if applicable, when you use this site accessible from the following URL: https://contacteventspecialfluids.com/.
Please note that this privacy policy may be modified or supplemented at any time by Total Energies Special Fluids, particularly in order to comply with any legislative, regulatory, jurisprudential, or technological developments. In such a case, the update date will be clearly identified at the top of this policy. These changes are binding upon the User as soon as they are posted online. Therefore, the User should regularly consult this privacy and cookie use policy to stay informed of any changes.
In general, it is possible for you to visit the Total Energies Special Fluids website without providing any personal information about yourself. In any case, you are under no obligation to transmit this information to Total Energies Special Fluids.
However, if you refuse, you may not be able to benefit from certain information or services you have requested. As such, Total Energies Special Fluids may, in certain cases, ask you to provide:
• Identification data (including name, first name, customer number);
• Contact data (including postal or email address);
• Usage data (including visited web pages, destinations called);
• Connection data (including your computer’s IP address, connection and usage logs);
• Financial data (payment methods and history);
• Commercial data (list of products and services you benefit from);
• Location data;
• Content data.
It is important that the information you provide us is accurate and up-to-date and that you inform us without delay of any significant changes concerning you.
By providing this information, you expressly agree that it may be processed by Total Energies Special Fluids for the purposes indicated in paragraph I-2 below « Processing Purposes. » In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the French Data Protection Act of January 6, 1978, as amended, Total Energies Special Fluids informs you of the following points:
I-1. Identity of the data controller
The data controller is Total Energies Special Fluids, with its registered office at 235 allée de la Coudoulette 13680 Lançon-Provence, FRANCE.
I-2. Purposes of the processing
Total Energies Special Fluids may process your Personal Information:
a) As part of executing a contract
• Customer account management;
• Customer or user identification and authentication;
• Communications with the customer (technical and commercial support);
• Management of pre-litigation, litigation, and unpaid invoices;
• Management of rights and requests for the exercise of individual rights;
• Provision and operation of services;
• Hosting of customer or user data;
• Network and service administration and management.
b) For legitimate interest purposes or, where applicable, based on your consent:
• Fraud prevention and debt avoidance;
• Enrichment and enhancement of the customer/prospect database;
• Provision of localized content and personalized recommendations based on usage analysis;
• Development of Total Energies Special Fluids or third-party products and services and commercial prospecting;
• Organization of contests;
• Conduct of statistical studies, analyses, and audience measurements;
• Deployment and operation of the network;
• Network security.
c) To ensure compliance with current legal and regulatory obligations
I-3. Recipients
Only Total Energies Special Fluids is the recipient of your Personal Information. This information, whether in individual or aggregated form, is never transmitted to a third party, notwithstanding subcontractors that Total Energies Special Fluids may use.
I-4. Retention period
We only retain your data for the time necessary to fulfill the purposes mentioned above or to enable us to meet our legal obligations.
I-5. Data security
Total Energies Special Fluids has defined technical and organizational measures to appropriately protect your data depending on their nature, the scope of processing, and their accessibility. These may include data encryption, access rights management, secure data flows, etc. All our employees and service providers are committed to respecting the security and protection of your data.
II-1. Right of Access and Communication of Data
You have the right to access the Personal Information concerning you, in writing only. However, due to the security and confidentiality obligations incumbent on Total Energies Special Fluids in the processing of personal data, you are informed that your request will be processed provided that you can prove your identity, notably by producing a signed photocopy of a valid identity document. Total Energies Special Fluids reserves the right, if necessary, to oppose clearly abusive requests (due to their number, repetitive or systematic nature). To help you in your process, particularly if you wish to exercise your right of access by sending a written request to the postal address mentioned in paragraph II-5 « Exercise Procedures », you will find on the website of the Commission Nationale de l’Informatique et des Libertés – CNIL (www.cnil.fr) a sample letter to send us.
II-2. Right to Rectification of Data
Under this right, the law entitles you to request the rectification, update, locking, or deletion of data concerning you that may be inaccurate, erroneous, incomplete, or obsolete.
You may also define general and specific directives regarding the fate of personal data after your death. If applicable, the heirs of a deceased person may demand consideration of the death of their relative and/or make necessary updates.
To help you in your process, particularly if you wish to exercise, on your own behalf or on behalf of a deceased relative, your right to rectification by sending a written request to the postal address mentioned in point 1, you will find on the CNIL website (www.cnil.fr) a sample letter to send us.
II-3. Right to Object
This right may only be exercised in the following two situations:
• When exercising this right is based on legitimate grounds; or
• When this right is exercised to prevent the collected data from being used for commercial prospecting purposes.
To help you in your process, particularly if you wish to exercise your right to object by sending a written request to the postal address mentioned in point 1, you will find on the CNIL website (www.cnil.fr) a sample letter to send us.
II-4. In the Event of Death
See paragraph II-2 « Right to Rectification of Data »
II-5. Exercise Procedures
You may exercise your rights at any time by sending a postal letter to: Total Energies Special Fluids, with its registered office at dont le siège social est situé Tour Coupole – 2, place Jean Millier – 92078 Paris La Défense Cedex – France. You must then provide your first and last name, as well as a copy of your identity document. If you are not satisfied with our response, you have the possibility to contact the Commission Nationale de l’Informatique et des Libertés (CNIL) at the following address:
CNIL – 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07
II-6. Response Timeframes
Total Energies Special Fluids undertakes to respond to your request for access, rectification, or objection or any other additional request for information within a reasonable timeframe, which shall not exceed one month from receipt of your request.
II-7. Complaint to the Competent Authority
If you believe that Total Energies Special Fluids is not complying with its obligations regarding your Personal Information, you may file a complaint or request with the competent authority. In France, the competent authority is the CNIL, to which you can submit a request electronically via its website (www.cnil.fr).
When you first connect to the Total Energies Special Fluids website https://contacteventspecialfluids.com/ you are notified by a banner at the bottom of your screen that information related to your browsing may be recorded in files called « cookies. » Our cookie use policy helps you better understand the measures we implement regarding navigation on our website. It informs you, in particular, about all the cookies present on our website, their purpose (see paragraph III-1.), and provides you with the steps to configure them (see paragraph III-2 c – « You have various tools to configure cookies »).
III-1. General Information on Cookies Present
on the Total Energies Special Fluids Website
Total Energies Special Fluids, as the publisher of this website, may place a cookie on the hard drive of your device (computer, tablet, mobile, etc.) to ensure smooth and optimal navigation on our website.
« Cookies » (or connection tokens) are small text files of limited size that allow us to recognize your computer, tablet, or mobile device in order to personalize the services we offer you.
The information collected through cookies does not in any way allow you to be identified by name. They are used exclusively for our own purposes to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is communicated to third parties unless Total Energies Special Fluids has obtained your prior consent or unless the disclosure of such information is required by law, by court order, or by any administrative or judicial authority authorized to access it.
To better inform you about the information that cookies identify, you will find below a table listing the different types of cookies that may be used on the Total Energies Special Fluids website, their name, purpose, and retention period.
III-2. Configuring Your Cookie Preferences
You may accept or refuse the placement of cookies at any time.
When you first connect to the Total Energies Special Fluids website (https://contacteventspecialfluids.com/), a banner briefly presenting information about the placement of cookies and similar technologies appears at the top or bottom of your screen.
This banner informs you that by continuing to browse the Total Energies Special Fluids website (by loading a new page or clicking on various elements of the site, for example), you accept the placement of cookies on your device. You are also deemed to have given your consent to the placement of cookies by clicking on the « X » icon to the right of the banner appearing at the bottom of your screen.
Depending on the type of cookie involved, collecting your consent for the placement and reading of cookies on your device may be mandatory.
a) Cookies Exempt from Consent
In accordance with the recommendations of the CNIL, certain cookies are exempt from the prior collection of your consent insofar as they are strictly necessary for the operation of the website or are intended solely to enable or facilitate electronic communication. These include session ID cookies, authentication cookies, load balancing session cookies, and interface customization cookies. These cookies are fully subject to this policy as they are issued and managed by Total Energies Special Fluids.
b) Cookies Requiring Prior Consent
This requirement applies to cookies issued by third parties and qualified as « persistent » as they remain on your device until they are deleted or expire. Such cookies being issued by third parties, their use and placement are subject to their own privacy policies. This category of cookies includes audience measurement cookies, advertising cookies, and social media sharing cookies (notably from Facebook, YouTube, Twitter, and LinkedIn). Social media sharing cookies are issued and managed by the publisher of the respective social network. Subject to your consent, these cookies allow you to easily share some of the content published on the Total Energies Special Fluids site (https://contacteventspecialfluids.com/), particularly through a sharing application « button » depending on the social network concerned. Four types of social media sharing cookies are present on the Total Energies Special Fluids website.
c) You Have Various Tools to Configure Cookies
Most web browsers are configured by default to allow the placement of cookies. Your browser allows you to modify these standard settings so that all cookies are rejected systematically, or only some cookies are accepted or refused depending on their issuer.
WARNING: We draw your attention to the fact that refusing the placement of cookies on your device may affect your user experience as well as your access to certain services or functionalities of this website. Total Energies Special Fluids declines all responsibility for the consequences related to the degradation of your browsing conditions that may result from your choice to refuse, delete, or block cookies necessary for the operation of the site. Such consequences shall not constitute damage and you shall not be entitled to any compensation as a result.
Your browser also allows you to delete existing cookies on your device or notify you when new cookies may be placed on your device. These settings do not affect your browsing but result in losing all the benefits provided by the cookie.
d) Configuring Your Internet Browser
Each web browser offers its own settings for managing cookies. To find out how to change your cookie preferences, and for more information on cookie control tools, you can visit the CNIL website (www.cnil.fr).
For more information or any additional request, do not hesitate to contact us at r2d2@r2d2com.fr